Refund & Cancellation
Your invitation is a digital service that is delivered as soon as you pay. This policy explains when you can get your money back.
1. When you get a full refund
- Payment deducted but invitation not delivered: if money left your account but you did not get your invitation link, we refund the full amount, or deliver the invitation if you prefer.
- Paid twice by mistake: any duplicate payment for the same invitation is refunded in full.
- Fault on our side: if a problem with SubhInvite stops your invitation from working and we cannot fix it within 48 hours of your report, we refund the full amount.
- Change of mind within 24 hours: if you write to us within 24 hours of payment and have not yet shared the invitation link with guests, we refund the full amount.
2. When refunds are not given
- After 24 hours from payment, or once the invitation has been shared with guests, except in the cases above.
- When the event is postponed or cancelled. Instead, you can change the date and details on the same link at no cost.
- When the invitation is removed because it broke our Terms & Conditions.
3. Changes and cancellation
You can edit names, dates, venue, photos and design as often as you like until the event, free of charge. To cancel an invitation and take the link offline, email or WhatsApp us.
4. How to ask for a refund
Write to support@subhinvite.in or WhatsApp +91 78145 75717 with your registered email or phone number and the Razorpay payment ID from your receipt.
5. When you receive the money
Approved refunds are started within 2 working days and returned to the original payment method (UPI, card or bank account). Your bank usually credits it within 5 to 7 working days after that.